Refund & Cancellation Policy

1. Cancelling a subscription

You can cancel your subscription at any time from your Account page.

Cancelling stops future renewals. Your paid access and remaining monthly tokens continue until the end of the current billing period, after which your account returns to the free plan.

Unused monthly plan tokens do not roll over to the next period.

Cancelling does not by itself refund the current billing period. If you believe you were charged in error, see section 5.

2. Tokens and AI generations

• Token packages you purchase (top-ups) do not expire.
• Tokens used for successfully completed generations are consumed and are not returned, because the output has been delivered.
• If a generation fails to complete, the tokens reserved for it are released back to your balance and you are not charged for the unsuccessful output.
• Unused purchased tokens: you may ask us to review a refund request for a top-up that is unused or only partly used. Requests are assessed individually; a refund is not automatic.

3. Refunds

Refund requests are assessed individually. You may contact us if you were charged in error, charged more than once, or believe the service did not work as described.

Where a refund is approved, it is returned to the original payment method through our payment provider.

If a top-up payment is refunded, the corresponding purchased tokens are removed from your balance. If some of those tokens have already been used, the refund may be reduced or declined accordingly, subject to your rights under section 4.

4. Your consumer rights

Nothing in this policy limits any rights or remedies you have under the Australian Consumer Law or other laws that cannot be excluded. Using tokens does not remove those rights.

Under the Australian Consumer Law, if a service has a major failure you are entitled to a remedy, which may include a refund or compensation for the reduced value of the service.

5. Duplicate charges, billing errors and service faults

If you were charged more than once, charged an incorrect amount, or a fault in Gammen prevented you from receiving the service you paid for, contact us. We will investigate and, where the charge or fault is confirmed, correct it, which may include a refund or restoring tokens.

6. How to request a refund

Email support@gammen.com from your account email address with the date and amount of the charge and the reason for your request.

We will review your request and reply by email. Approved refunds are returned to the original payment method.